Your privacy matters to us. This Policy explains exactly what personal data cili88 collects, why we collect it, how we use it, and how we keep it safe.
Six principles that guide how cili88 handles your personal information.
All personal data stored and transmitted by cili88 is protected with 256-bit SSL encryption — the same standard used by Malaysian banks including Maybank and CIMB.
cili88 does not sell, rent, or trade your personal information to third-party marketers. Data is shared only where legally required or to deliver the services you use.
You have the right to access, correct, and request deletion of personal data held by cili88, subject to our legal and regulatory obligations as a licensed gaming operator.
cili88 collects only the data necessary to operate the platform, verify your identity, process payments, and comply with our international gaming authority licence requirements.
Personal data is not held indefinitely. Retention periods are set in accordance with regulatory requirements and are outlined in this Policy. Data is securely deleted when no longer required.
cili88 processes personal data in compliance with the obligations imposed by our international gaming licence, including KYC, anti-money laundering, and responsible gaming requirements.
This Privacy Policy applies to the cili88 Platform, accessible at cili88.biz, and all associated services operated by the cili88 entity (referred to herein as "cili88", "we", "us", or "our"). cili88 is licensed by an international gaming authority and operates the Platform for the benefit of players based primarily in Malaysia and other eligible jurisdictions.
For the purposes of applicable data protection legislation, cili88 is the data controller in respect of personal data collected through the Platform. Where data processing is carried out by third-party service providers engaged by cili88, those providers act as data processors under contractual terms that require them to maintain standards equivalent to those described in this Policy.
Questions or concerns about this Policy or the handling of your personal data may be directed to our Data Protection contact at: [email protected]
cili88 collects personal data through multiple channels. The categories of data collected, and the circumstances of collection, are as follows:
| Category | Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Registration form; KYC document upload |
| Contact Data | Email address, mobile phone number, residential address | Registration form; account settings |
| Financial Data | Bank account details, eWallet identifiers (Touch 'n Go, Boost), deposit and withdrawal transaction history | Payment processing; transaction records |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automated collection via Platform access logs |
| Usage Data | Game play history, bet amounts, wagering patterns, bonus redemptions, login frequency | Automated collection during Platform use |
| Communication Data | Support chat transcripts, emails sent to cili88, survey responses | Customer support interactions |
cili88 does not intentionally collect special category data (such as health data, racial or ethnic origin, or biometric data) except where explicitly required for identity verification purposes under our regulatory obligations.
cili88 uses the personal data collected for the following purposes:
cili88 processes your personal data on the following legal grounds:
cili88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access cili88.biz.
We use the following categories of cookies:
You may manage or disable non-essential cookies through your browser settings. Disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in to your cili88 account.
cili88 does not sell or rent personal data to third parties. We may share personal data only in the following circumstances:
All third-party processors engaged by cili88 are bound by data processing agreements that require them to process your data only on our documented instructions and to maintain appropriate security measures.
As a Platform serving players in Malaysia and operating under an international gaming licence, some personal data processed by cili88 may be transferred to, and stored in, jurisdictions outside Malaysia. Where such transfers occur, cili88 ensures that appropriate safeguards are in place, which may include:
By using the cili88 Platform, you acknowledge that your personal data may be processed outside Malaysia in accordance with the safeguards described above.
cili88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods imposed by our regulatory obligations:
Upon expiry of applicable retention periods, cili88 will securely delete or anonymise personal data such that it can no longer be associated with an identifiable individual.
Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by cili88:
To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within 30 days. Identity verification may be required before a request can be processed.
cili88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Notwithstanding the above measures, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, cili88 will notify affected individuals in accordance with applicable notification obligations.
The cili88 Platform is strictly intended for adults aged 21 years and older. cili88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately suspend the relevant Account and delete the associated personal data.
If you believe that a minor has registered on the cili88 Platform, please contact us immediately at [email protected] so that we can take appropriate action.
cili88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or operational procedures. Where changes are material, we will provide reasonable notice to registered Players via their registered email address and/or a prominent notice on the Platform.
The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the cili88 Platform following notification of any changes constitutes your acknowledgment of the updated Policy.
For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data by cili88, please contact our Data Protection team:
If you are not satisfied with our response to a privacy-related complaint, you may escalate the matter to the applicable data protection authority or the dispute resolution body designated under the terms of cili88's gaming licence.
We aim to resolve all privacy queries within 30 days. Our Malaysia-based support team can assist with most account and data questions via live chat within a matter of hours.
Your data is protected, your account is secure, and our Malaysia-based support team is always on hand. Join hundreds of thousands of Malaysian players who trust cili88.
Login to cili88 About cili88This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference and govern your use of the cili88 Platform.